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ChrisW22
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Transfer from BT - keeping phone number

Hi,  I am transferring my phone/broadband from BT and want to keep my current BT number. Do you advise BT of the transfer and agree a termination date for my current BT services? Thx. 

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VM-Jon
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Re: Transfer from BT - keeping phone number

You  would be given a transfer date when you booked , did this not happen ??


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ChrisW22
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Re: Transfer from BT - keeping phone number

Hi,

Thanks for the quick response.

No, I was not given a transfer date when the order was booked.  I selected a date in mid-Feb for the install but there was nothing to stop me selecting an install date of this week! 

I called BT last Friday and they had, at that point, no contact from you re transfer of services. Do you agree a transfer date with BT and BT inform me of the date they will cease my current services, or do I need to take any action?  As we are all working from home at the moment I don't want and gap broadband services, nor do I want to pay for overlapping services.

Thx

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VM-Jon
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Re: Transfer from BT - keeping phone number

Hi,

thank you.Provided the number port has been requested we will automatically process this on the day, you shouldn’t need to do anything.

Jon


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ChrisW22
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Re: Transfer from BT - keeping phone number

Hi Jon,  thanks for the update.

How do I know if the number port has been requested with BT?

Thanks,  Chris.

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