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Tracking details not provided

Oneill95
Joining in

I joined Virgin Media a couple of weeks ago, with the self-install kit delivery for today. The virgin media website says that I should have received tracking info by email and be able to see my order on the website/app. None of this is the case though, with no email provided and a blank order page.

This is especially an issue when I'm not at the property full time, with no neighbours that could take it for me.

2 REPLIES 2

VM-Jon
Forum Team
Forum Team

Hi @Oneill95 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


Hi Jon,

Things are in the process of being resolved now.

Unfortunately Virgin Media never sent my kit, and my account was stuck in limbo as the previous occupants of the house still had an account at the house. This was only noticed after I got in touch, asking where the kit was at 3pm on the day of delivery.