Hi Ramrob, thank you for posting to bring this to our attention.
So sorry to hear of the disruptions to your service. As advised by nodrogd there are multiple external factors that can affect delays when it comes to a cable repull. You will have been provided with an appointment slot at the earliest possible date to get this resolved for you - sincerest apologies for this interruption, and thank you for your patience whilst we get it sorted.
Have you raised a complaint with us so we have a record of your feedback and experiences? You can either do this yourself here or we can send you a PM to offer further support with this!
If you already have a complaint raised you will be able to view it here.
Please let us know if we can offer further support with the complaint and we will send you a PM.
All the best.