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Total loss of service

T4nky
Joining in

on ‎15-11-2023 12:39

Please help! Have had total loss of service for a week. Engineer visited and said need a Cable Re-pull (would be 24-48hrs). Called VM after 24hrs and had no idea and said they can book in for 27th Nov!! 2weeks! wth..seriously…They then said try reboot…doh! 
Was told it’s been escalated and expect call from field team within 24hrs…48hrs and still no call….arghhhh!!

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1 REPLY 1

Ashleigh_C
Forum Team
Forum Team

on ‎17-11-2023 15:25

Hi there @T4nky 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you so much again for posting. I would like to take a closer look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

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