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Total loss of all services

Dave1236
Joining in

Hi all I have a total loss of all connections since Thursday the 12th of October we had an engineer come out on Saturday the 14th and he said all our kit is OK in our house its a problem with the cable leading to our house outside.He booked an appointment with the outside team for today but when I contacted virgin they said the appointment has been cancelled and rearranged for the 15th of November. Is there any reason why it should take this long? We need access to the Internet for work and the children's homework.

 

1 REPLY 1

goslow
Alessandro Volta

A symptom of VM flawed cable installation processes via sub-contractors, unfortunately. Described over and over again on here in numerous topics.

You should start keeping a detailed record of events (dates, times of all calls, messages, texts etc. along with any missed appointments and failed appointments where someone turns up but no work was carried out). Keep the record in a timeline format with links from the timeline to each piece of recorded evidence. This will make it easy for you in the future to put forward a case to arbitration for the correct compensation, should that be necessary.

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

Also consider some backup options to keep you going while you wait for VM such as a mobile data SIM on a rolling monthly payment.