Took over my mother in law's account, now locked out and unable to pay my bill.

[cleese74]

The email address associated is her virginmedia one that's long defunct, they know my Gmail is associated but I can't use it to login to anything. What kind of system operates by hanging up on me when I call to resolve this so I can pay my bill and change the email address? I literally call to pay my bill and am met with a voice call explaining that they can't talk with me because I have an outstanding payment, and the line goes dead. Am I bonkers? What the **bleep** is this kind of logic?

[jpeg1]

Is the broadband account in your mother's name or yours?  They will only talk to the account holder.

Have you tried to pay the bill online?

https://www.virginmedia.com/help/billing-and-payments/make-a-payment

[Steven_L]

Hey cleese74,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your account at the moment, as jpeg1 asked, are you currently the registered account holder?

Kind Regards,

Steven_L