Told to wait 14 days before ordering Pods.

[mitchel66]

We recently had VM fibre installed and the engineer said we needed to wait 14 days before ordering any WiFi Pods.

Is there a good reason for this? It strikes me as suspiciously coincidental that 14 days is also the cooling off period.

[Adduxi]

I can't think of any reason for this.  It would be in VM's own interest to get a new customer sorted out before the cooling of period.  If the customer thinks the Wifi performance is bad, and VM will not allow a Pod to sent to fix this, is a bit self defeatist ?

[jbrennand]

As Adduxi implies... it would be worth trying for yours now... see this...

VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

[Kath_F]

Hi mitchel66, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've had some issues with getting a WiFi pod sent out. Our new WiFi Max service allows you to have up to 3 pods. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. The pods can only be sent out one at a time too. 

It's worth having a look at the service as a whole here and please note that unless you're on a 1GB speed or a Volt package then there is a charge of £8 per month. 

Once you've had a look at the above link, if you want to go ahead we will need to confirm some information with you to get that first pod sent out. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,