Hi every body.
Today I started my adventure with VM and really that can't be poor.
I have bought a house in which I need the connection as fast as possible. This leaves me with 500MB of VM or 32MB of BT. Perhaps this explains everything.
I explained the installation situation in the chat and he told me that there isn't problem, that VM would send me the technicians to install and fix everything. The operator gave me a discount code of £35 so that I don't have to pay for the visit since it is not to install, it is to repair.
Today I get the bill, the discount has disappeared. The answer that VM have given me is there isn't other option, that if I don't like that I can cancel, as if there were any option.
I can do the installation easily but the problem is outside the house. Outside the brown box no longer exists, only a small piece remains. Where the cables should be, there is only one group that goes into the wall, including those from the satellite and those from VM. Someone, I assume the old owner, has cut all the wires including sat ones. It is not just putting connectors, it is that the cables are now too short.
Not happy I appreciate on the street that the cable comes into the property in a green tube that looks like a hose to water the plants. And I appreciate it because about 15 or 20 cm of cable runs along the surface of the road, where the vehicles turn to enter the parking lot, and the cable is already destroyed by the friction of the vehicles.
Today, without further explanation, the installation was delayed. I called VM and they didn't want to give me explanations, they only insist on unsubscribing. And said me they are going to install, that if the cable has to be replaced or do what needs to be done that I will be without service with the equipment installed and another will come to install or replace the cable when possible.
Is this true? It is their way of doing?.
I'm concerned about the low standard of quality that everyone I have spoken with showed. Only the first commercial was receptive and did well. The rest seemed to be resented having to work. Is it always like this?