Virgin Media Community

[davestirk]

Had my box delivered today

Set it up at 5pm

Got the S102 error and had to phone 150

Seemingly a very straight forward fix according to this forum!

Rang at 5.50pm and finally got answered at 6.45pm.. nice guy went away and after 5 minutes said he had to elevate this call and put me through to another dept.

Back on hold at 6.50pm.. finally hung up at 7.50pm after no response

2 hours waiting on a phone and still no Virgin TV

Can someone please help me with this?

[newapollo]

Hi davestirk,

Sorry you are having problems with the TV. Check all the cables are finger tight.

Is your internet working?  If so it sounds like the V6 needs activating.

You would need to phone 0800 953 9500 to get your box activated..

[davestirk]

This number rings the same place as 150 on my phone

Been on hold since 8am this morning.. finally hung up!!

Virgin Media should be ashamed of themselves!

They are fast enough to sell you their products but god forbid you might need some help!

Can anyone tell me how to get through to customer support?

[Tom_F]

Hi davestirk, thanks for getting in touch - apologies for the delay getting back to you.

Checking things over today I get the feeling this may be resolved for you now? If not please keep us posted with how things are now and we'll do all we can to help.

Tom 

[davestirk]

Hi

It is working now.

Thank you