Menu
Reply
Fisher223
  • 6
  • 0
  • 0
Joining in
396 Views
Message 1 of 15
Flag for a moderator

Time from Street Cable to House Connected

Hi,

would like some help please.

My street was cabled approximately six weeks ago and was told that the local network would become live by the end of August. Now mid September and have not seen anyone working on the network since the cable laying.

Can someone give me a guide on the time lapse from street cable installation to system going live and house connection availability. 

Great desire to move from 15mbs currently provided. 

 

0 Kudos
Reply
JOE-C
  • 58
  • 12
  • 16
Forum Team
Forum Team
385 Views
Message 2 of 15
Flag for a moderator
Helpful Answer

Re: Time from Street Cable to House Connected

Hi there,

I will send you a private message now to take some details and I will look into this for you.

Thanks Joe 


Here to help! I'm a technician helping out whilst working from home. Find out more


VM-Jon
  • 1.01K
  • 160
  • 198
Forum Team
Forum Team
377 Views
Message 3 of 15
Flag for a moderator

Re: Time from Street Cable to House Connected

I am sure Joe will be able to get you a more accurate date But on average from the cables going into the ground to service going live it’s around six months. This is because although the cables are there the street cabinets may not yet be live. We tend to turn on areas all at once so we need the majority of a bill to be completed before we can activate anybody. I think you’d be looking at Christmas or New Year before he will have the opportunity to take the service. But I’m sure Joe will be able to get you an exact date.


Here to help! I'm an install manager helping out whilst working from home. Find out more


Fisher223
  • 6
  • 0
  • 0
Joining in
281 Views
Message 4 of 15
Flag for a moderator

Re: Time from Street Cable to House Connected

Just sent a reply to Joe-C.

Virgin rep called at the house this morning and informed me the local system will go live from tomorrow!

Have filled out the contact form I was given and hopefully will be connected soon.

 

0 Kudos
Reply
jpeg1
  • 5.25K
  • 279
  • 852
Superstar
272 Views
Message 5 of 15
Flag for a moderator

Re: Time from Street Cable to House Connected

Has a cable actually been run from the street to your house?  If not the sales person was being a little optimistic. 

0 Kudos
Reply
Roger_Gooner
  • 7.08K
  • 500
  • 1.3K
Legend
246 Views
Message 6 of 15
Flag for a moderator

Re: Time from Street Cable to House Connected

My expectation is that VM will be in a position to accept orders from tomorrow because all the work has been done to get customers connected. Once an order has been accepted a 2-man team will install a microduct from the toby to the premise, fit the omni box and blow the fibre from the street cabinet to the omni box.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply
Serena_C
  • 1.23K
  • 49
  • 132
Forum Team
Forum Team
218 Views
Message 7 of 15
Flag for a moderator

Re: Time from Street Cable to House Connected

Hi @Fisher223

 

Thanks for popping back to us to keep us updated, I'm really glad to hear the local system is now live for you.

 

If there's anything else you need, please do let us know 🙂 We look forward to welcoming you to Virgin Media very soon!

 

Kind regards,

Serena

0 Kudos
Reply
Fisher223
  • 6
  • 0
  • 0
Joining in
205 Views
Message 8 of 15
Flag for a moderator

Re: Time from Street Cable to House Connected

Had a small issue with the leaflet which had the wrong text number  but new text sent this afternoon.

Cable to house not yet run but its a fairly short run.

With everything that has been going on over the last year glad it is this close to connection.

0 Kudos
Reply
Fisher223
  • 6
  • 0
  • 0
Joining in
197 Views
Message 9 of 15
Flag for a moderator

Re: Time from Street Cable to House Connected

Existin connection and this is on a good day!

Fisher223_0-1632750534010.png

 

0 Kudos
Reply
jpeg1
  • 5.25K
  • 279
  • 852
Superstar
185 Views
Message 10 of 15
Flag for a moderator

Re: Time from Street Cable to House Connected

Was that with a wired connection?  If so, post your connection data from 192.168.0.1

If it was WiFi, do a test with a wired connection.

0 Kudos
Reply