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This may take up to two minutes? More like been 12 hours?

Just joined

Hurry up and sort this out please 


On our wavelength

We're going to need some more background, if you want the community to help you. 


Very Insightful Person
Very Insightful Person

As we have no idea what you are referring to, I'll guess it's about getting your Hub online?

Call the equipment activation number they may be able to help. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number.

Also you can call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday if you need a Quickstart changed to a manned installed.


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Forum Team
Forum Team

Hey Leotta07,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear that you're having issues but as the community members have asked, we would need some more information about your issue to be able to help.

Kind Regards,