Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
121 Views
Message 1 of 3
Flag for a moderator

There is already a Virgin Media account at the address

Hi,

We purchased a house 3 weeks ago and have been trying to sign up for Virgin broadband since.

Upon application we receive an E-Mail saying there is already an account at our address under a different name and that Virgin have tried contacting us to resolve the matter. We have given it a few weeks as we'd expect delays in the current climate but unfortunately we haven't been contacted or been able to proceed with the purchase.

The previous owners used Virgin but have since paid their final bill and returned equipment etc.

Please help!

Cheers

0 Kudos
Reply
Highlighted
  • 53
  • 10
  • 5
Forum Team (Retired)
Forum Team (Retired)
115 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: There is already a Virgin Media account at the address

Hi I work for virginmedia private message me please I'll look into this 

Thanks

Craig


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Highlighted
  • 119
  • 33
  • 180
Forum Team (Retired)
Forum Team (Retired)
113 Views
Message 3 of 3
Flag for a moderator
Helpful Answer

Re: There is already a Virgin Media account at the address

hi I am a field tech and happy to help I have PM you

lee

Send Me a PM!


Here to help! I'm a technician helping out whilst working from home. Find out more REFER A FRIEND AND SHARE £100 BETWEEN YOU ****************** ASK ME HOW ******************