Theorical outage running

[Florentc]

Hello,

I'm requesting your help to know how I can process property to get my issue fixed.

I moved 6 days ago and I followed the processes. The previous occupier used Virgin. So, I thought it could work perfectly.

I plugged my hub (correctly according the x tests I did with the support teamS).

They are saying the area is in outage after 6 days but their tracker says no.

I would like to know how I can proceed to move forward. 

What is the best way to get an appointment ( I got one 3 days ago apparently but they canceled it 1 hour before)

If you can share to me a process to be efficient for them as well.

Thanks in advanced

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker although this only covers large outages.

VM will not dispatch any technicians while an area fault exists.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Florentc]

Thanks a lot Tudor, let me retry it.

Kind regards