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Theorical outage running

Joining in


I'm requesting your help to know how I can process property to get my issue fixed.

I moved 6 days ago and I followed the processes. The previous occupier used Virgin. So, I thought it could work perfectly.

I plugged my hub (correctly according the x tests I did with the support teamS).

They are saying the area is in outage after 6 days but their tracker says no.

I would like to know how I can proceed to move forward. 

What is the best way to get an appointment ( I got one 3 days ago apparently but they canceled it 1 hour before)

If you can share to me a process to be efficient for them as well.

Thanks in advanced


Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page although this only covers large outages.

VM will not dispatch any technicians while an area fault exists.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Thanks a lot Tudor, let me retry it.

Kind regards