The base light on my Hub 3 is constantly red

[VMUserBristol]

The base light on my Hub 3 turned red at the weekend and has stayed red. I have seen other posts about this issue so I have turned the hub off and let it cool down before switching it back on and have also used a paper clip to press the reset button. The base light is still red so I have tried accessing support by phone and WhatsApp but just get led down dead ends by bots so I am hoping that a person sees this and can help me get a new hub.

[Client62]

It can be the LED is fading or it can an over temperature fault.

To check login in to the Hub 3 menu at http://192.168.0.1/   use the numeric HUB PASSWORD from the bottom side label.   ( this is not the Wi-Fi password )

Run the Network diagnostic tool

Scroll down through the results and find the Temperature entry.   Is it normal ? 

[-tony-]

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@Client62 wrote:

It can be the LED is fading or it can an over temperature fault.

To check login in to the Hub 3 menu at http://192.168.0.1/   use the numeric HUB PASSWORD from the bottom side label.   ( this is not the Wi-Fi password )

Run the Network diagnostic tool

Scroll down through the results and find the Temperature entry.   Is it normal ? 

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totally irrelevant - it wants changing - but dont bother to ring as offshore are likely to go into BS mode and tell you anything from its updating to its an area fault to theres an R in the month

staff here seem to have taken on some of that BS - the last post i read from them suggested you take all the cables out of the back and when powered up see if the light was still red - useless comes to mind

just sit tight and hope you get a staff member who not only knows what day it is but also enough to book a tech to change the hub 

[Joseph_B]

Hey @VMUserBristol,

Welcome to the Community Forums and thanks for the post.

I can certainly look into this for you and go about getting your Hub replaced through, for me to go about doing this I will need to confirm some information from you in a private message.

Joe