on 28-12-2022 16:25
The Virgin Cable box on the outside of my house is broken and the cable has a long loop that is getting caught when walking past.
on 28-12-2022 16:40
Please supply photo
on 31-12-2022 08:24
Hi @vbuscher
Thanks for posting and welcome to the community.
Do you mean the Omnibox? Please do supply a photo so we can assist you 🙂
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 02-01-2023 10:02
Please find attached the photo of our box on the outside of the house and how the cable is not fixed to the wall. regards
on 02-01-2023 10:03
And a second photo with the cable
volker
on 02-01-2023 10:04
on 04-01-2023 10:34
Thanks for the pictures @vbuscher!
Check out the purple envelope in the top right hand corner for a private message from me, and I'll work to assist you with having this rectified.
Kindest regards,
David_Bn
on 09-01-2023 13:22
Thanks for taking the time to work with me via our private messaging function @vbuscher and I'm pleased we were able to have this booked in for you.
Please feel free to report back to me once the work has been completed.
