The Virgin Cable box on the outside of my house is broken and the cable has a long loop that is getting caught when walking past.
Please supply photo
Thanks for posting and welcome to the community.
Do you mean the Omnibox? Please do supply a photo so we can assist you 🙂
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Please find attached the photo of our box on the outside of the house and how the cable is not fixed to the wall. regards
And a second photo with the cable
Thanks for the pictures @vbuscher!
Check out the purple envelope in the top right hand corner for a private message from me, and I'll work to assist you with having this rectified.
Thanks for taking the time to work with me via our private messaging function @vbuscher and I'm pleased we were able to have this booked in for you.
Please feel free to report back to me once the work has been completed.