Terrible start

[Leon_]

New customer was due a quick start delivery today . At 10am yodel status changed from out for delivery - to driver delay and back at depot .

i called Virgin customer service and was told to first check with yodel - I politely declined , so then advised to wait until 8pm and call virgin back if no delivery . Called back and the customer service is closed .

ive wasted a whole day waiting for a delivery and been given misinformation .

if this is an indication of what’s to come I’d rather cancel the whole package. But even trying to do that sends you around in circles !

[vmrunreliable]

Hold on tight because this is a high point, it's only going to get worse from here on in. 

[Client62]

Once the Yodel glitch is sorted, you move to the next step which is do you have a cable connection at your property that still works. If not, it may take some time for that to be resolved.

So make sure that you do not cancel your existing ISP service until the VM connection has been up and running perfectly for a month.

Two ISP services are a whole lot easier to live with than no home internet for and open ended period.

[jpeg1]

Virginmedia like to say that it's up to you to chase Yodel, which of course it is not. You have ordered a connection, and it's up to them to get it to your door. They chose Yodel, not you. 

As a VM customer, you must get used to treatment like this. 

[Matthew_ML]

Hey Leon_ thank you for reaching out and I am sorry to hear this also a warm welcome to the community I am so sorry to hear about this.

I can see you've spoke to the team since this post, did they manage to get this resolved for you all?