Hey @JF1996,
Many thanks for your recent post. I'm so sorry to hear of the delay to your installation! I can appreciate how frustrating this must be.
I've been able to locate the account via your forums details and can see that you've spoken with our customer services team as well as the construction team since your post who have been able to provide further clarity on this.
Let me know if you do have any further questions.
Kind regards,