Hey elliottmrsl,
Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your broadband connection, I can see that you have spoken to the team and have been able to get a technician visit booked in to resolve the issues.
Please let us know how the visit goes, if you get a chance to do so.
Kind Regards,
Steven_L
