Menu
Reply
Frazzle1
  • 2
  • 0
  • 0
Joining in
1,692 Views
Message 1 of 6
Flag for a moderator

Telewest virgin wall box

My virgin cable comes in underneath the house to a three way splitter. One of them goes to a telewest box on wall which then connects to my TiVo box. I'm building a media wall and putting TV on wall, can I just disconnect the cable from this telewest box and run the cable directly from splitter under the floor to a new wall socket that I'll fit. There is loads of length on this cable under the floor to do this. Any recommendations for type of module as using combination socket plate, does virgin just connect on standard sat port?

IMG_20211119_145441.jpg

Tags (2)
0 Kudos
Reply
jbrennand
  • 33.72K
  • 3.3K
  • 6.41K
Very Insightful Person
Very Insightful Person
1,667 Views
Message 2 of 6
Flag for a moderator

Re: Telewest virgin wall box

Someone else needs to comment on your plan but as VM have reduced the cost of a no-fault call to £25 - you might consider if that is good value for a Tech to come and fit new connection points and cables exactly where you want them - using all new and correct cabling/connectors as well as balancing the signal levels to the equipment as cable length may affect that.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
nodrogd
  • 18.28K
  • 2.17K
  • 4.64K
Very Insightful Person
Very Insightful Person
1,665 Views
Message 3 of 6
Flag for a moderator
Helpful Answer

Re: Telewest virgin wall box

You have two problems:

1) The wall box containes a safety isolator. This protects not just VMs kit but your own from any nasty voltages coming down the cable.

2) All VMs coax is specialised & all the connections have to be the correct standard in order to stop ingress from Freeview TV, Digital Radio & 4/5G mobile services disrupting VMs network. DIY alterations to any of VMs coax are therefore not adviseable.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Hayley_S
  • 3.9K
  • 129
  • 255
Forum Team (Retired)
Forum Team (Retired)
1,585 Views
Message 4 of 6
Flag for a moderator

Re: Telewest virgin wall box

Hello @Frazzle1,

 

Welcome! Thanks for posting.

 

Are you wanting this removed or moved to a different location?

 

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


Frazzle1
  • 2
  • 0
  • 0
Joining in
1,526 Views
Message 5 of 6
Flag for a moderator

Re: Telewest virgin wall box

Hey Hayley, would be moving box and cabling to a different location as building a media wall and trying to work out best location so the box and cable are hidden behind TV on the wall.

0 Kudos
Reply
Paul_DN
  • 9.85K
  • 508
  • 993
Forum Team
Forum Team
1,471 Views
Message 6 of 6
Flag for a moderator

Re: Telewest virgin wall box

Hey Frazzle1,

Thank you for reaching back out to us and for the confirmation, as this will be a relocation the best option as a callout which as advised is now only £25, this will ensure it is done correctly and your other services will not be affected by any SNR issues if done incorrectly.

Regards

Paul.

0 Kudos
Reply