Virgin Media Community

[03webbr]

Hi we still have one of these telewest boxes in the house. 

It is a bit temperamental if it gets touched and we were wondering how we either get a new one fitted or get it moved to another room as this is currently in a child’s room (and it would be better if it was downstairs in the front room). 
or alternatively it it can’t be moved how we get a new one fixed so the connection doesn’t just keep falling out. 

thanks 

 

[Tudor]

There is nothing to really go wrong in those boxes except for the connectors to become loose. Try tightening both of them and see if it fixes the problem. Also you could take off the front cover and put it through the dishwasher.

[Adduxi · Accepted solution]

It's also a very reasonable £25 fee for an technician to come and move the connection to a more suitable location, if you need it moved.

Wait here a day or two for a VM Mod to pick this up.

[Kain_W]

Hi there 03webbr,

Thanks for your post and welcome to the community!

We can arrange for the box to be moved for you.

As it will require a technician to do so it will have a cost of £25 towards the appointment that will be shown on your next bill.

I'll PM to discuss further,

[Saben]

Hello,

I would also like my box moved from an upstairs bedroom to the lounge downstairs. How can I go about booking an appointment?

thanks,

sophie

[Tudor]

The primary contact point  is Customer Services on 0345 454 1111/150 if you have a VM landline or wait three or four days for a VM staff member to get to your post.

[Natalie_L]

Hi Saben. 

Welcome to the Community and thank you for posting. 

We would be happy to assist you with your request to relocate the equipment. 

In order to do this, we will just need to send you over a private message to confirm a few details. 

This will be available via the purple envelope on the top right of this page. 

Speak soon, 

[Natalie_L]

Hi Saben, 

Thank you for joining me for a quick private chat. 

I am really happy we have been able to get the appointment booked in for you. 

Please do reach out if we can assist with anything in the future. 

Thanks,