24-01-2022 16:32 - edited 24-01-2022 16:33
Hi we still have one of these telewest boxes in the house.
It is a bit temperamental if it gets touched and we were wondering how we either get a new one fitted or get it moved to another room as this is currently in a child’s room (and it would be better if it was downstairs in the front room).
or alternatively it it can’t be moved how we get a new one fixed so the connection doesn’t just keep falling out.
thanks
Answered! Go to Answer
on 24-01-2022 18:53
It's also a very reasonable £25 fee for an technician to come and move the connection to a more suitable location, if you need it moved.
Wait here a day or two for a VM Mod to pick this up.
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24-01-2022 18:00 - edited 24-01-2022 18:01
There is nothing to really go wrong in those boxes except for the connectors to become loose. Try tightening both of them and see if it fixes the problem. Also you could take off the front cover and put it through the dishwasher.
on 24-01-2022 18:53
It's also a very reasonable £25 fee for an technician to come and move the connection to a more suitable location, if you need it moved.
Wait here a day or two for a VM Mod to pick this up.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 27-01-2022 12:03
Hi there 03webbr,
Thanks for your post and welcome to the community!
We can arrange for the box to be moved for you.
As it will require a technician to do so it will have a cost of £25 towards the appointment that will be shown on your next bill.
I'll PM to discuss further,
on 01-01-2023 22:04
Hello,
I would also like my box moved from an upstairs bedroom to the lounge downstairs. How can I go about booking an appointment?
thanks,
sophie
on 01-01-2023 23:18
The primary contact point is Customer Services on 0345 454 1111/150 if you have a VM landline or wait three or four days for a VM staff member to get to your post.
on 04-01-2023 08:51
Hi Saben.
Welcome to the Community and thank you for posting.
We would be happy to assist you with your request to relocate the equipment.
In order to do this, we will just need to send you over a private message to confirm a few details.
This will be available via the purple envelope on the top right of this page.
Speak soon,
on 05-01-2023 13:28
Hi Saben,
Thank you for joining me for a quick private chat.
I am really happy we have been able to get the appointment booked in for you.
Please do reach out if we can assist with anything in the future.
Thanks,