So I recently had a broadband only installation that didn't go as I hoped. Mostly due to a fault of mine.
I moved in to a rented property recently that was previously connected to BT internet and there was a plug inside done by BT.
I wanted to go Virgin Media because of better speeds and arranged for an installation (hoping that the by box could be replaced and a new cable could be lead from outside through previously drilled hole.
Virgin had massive delays and I waited 8 weeks for the installation and when the technician finally showed up he said it wasn't possible replace the box and lead a new cable through it? And said he would drill a new hole elsewhere.
Me being uninformed told him to go ahead without having landlords permission which could get me into trouble but I didn't wan to wait any longer.
Anyway from the outside both of the cables come from the same place and I just don't understand why the technician wouldn't just replace the BT one? He didn't give me any answers other than "not possible"