on 22-05-2023 14:42
My phone is due to be switched to fibre on 5 June. I have received my adapter but I need a visit from a technician as my phone and hub are in different rooms. I have tried calling 150 but cannot find a "Book a visit" option. Can anyone help please?
Answered! Go to Answer
on 22-05-2023 20:25
If you wait here a couple of days a VM Mod will pick this up and arrange.
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on 22-05-2023 20:25
If you wait here a couple of days a VM Mod will pick this up and arrange.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 23-05-2023 10:11
Thanks. Will do, fingers crossed.
on 25-05-2023 11:32
Hi @DaveBoucher 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We can certainly arrange a technician visit for you to get this sorted.
In order to discuss this further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel