Technician visit

[Nishniche]

I am posting publicly as the advice I have had to use the app just isn’t working.

all I need is a technician to visit me!

after a LOT of messages someone has booked a visit for me but at a time I specified I wasn’t available (perhaps I wasn’t clear enough but I did write “apart from” which clearly wasn’t read).

now I want to change the appointment but it isn’t coming up under my account so I can’t! 

i will soon give up & change from Virgin to another provider

[jpeg1 · Accepted solution]

A staff member should pick this up in a day or so, but it would help them if you said what you want the technician to do. 

[Nishniche]

I’ve been through all this already with Zach, starting in January! He asked lots of questions, responded privately, then has gone silent since making a small mistake which could be rectified. Today is Monday. I will start making an attempt to move to another provider if not sorted by Friday. 

[Kain_W]

Hi Nishniche,

Thanks for your post and welcome back to the community.

Sorry to hear about the problems faced, from checking our forums I can see that you're currently in a PM with our team, also from viewing our service I can see that an appointment has been booked.

Let us know how it goes!