Virgin Media Community

[No_wifi5]

Hello community,

I am using my final straw to try and get my internet connected. I’ve called virgin up 5 times, each time someone has lied straight to my face saying a technician will arrive the next day to set up my wifi, and of course no one shows. Three weeks later, no wifi and I’m losing mind. Especially since I’m trying to work remotely this is an absolute nightmare. Please can someone actually help me set up my connection??

[VM-Jon]

Hi there,

I am sorry for the difficulties you are having, let me help.

Have you received your hub and cannot set it up?

[No_wifi5]

Hello,

No we have not received any equipment. A technician was meant to come and do some works (twice) but never showed up.

[VM-Jon]

Let me take a look for you. I will send you a private message for some details.