Showing results for 
Search instead for 
Did you mean: 

Technical assistance in 7 days?

Joining in

HI all. I switched to Virgin media recently but I wasn't know that needed a coaxial socket for the router.

I booked an appointment with a technician for a coaxial socket installment but seems that it can be possible on next there any chance to have  assistance for that sooner than 1 week?  Did I really pay for a internet week without having the chance to use it?


Not applicable

There should be no charge until your hub is activated. 

The fact is,  when the hub is considered as active? 'cause if I do troubleshoot, the router is considered without issue and able to work.

Very Insightful Person
Very Insightful Person
If its not connected to the co-ax and therefore not to the VM network then you should not be charged until that happens.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Very Insightful Person
Very Insightful Person

Yes it happens when the hubs MAC address is register on the VM system as being active and of course this cannot happen until it’s connect to the VM coax from the street box.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2