Virgin Media Community

[njarrold]

Hi

I've just purchased a property and trying to find out what services are provided to the property and transfer the existing account into my name. I cannot get through on the automated phone line or via chat as I need either the telephone number or account number and I have neither of these.

Hope someone can help

[Christy_D]

Hi there

Let me see what I can do to help here

I will pop you a private message to take some details

Thanks

Christy

[DJ_Shadow1966]

Hello

You will find that you cannot take over somebodies account virginmedia do not do that, what you will have to do is take out a new contract, if the person who was there previously did not cancel their account then there will be a delay while VM discount the old account in something that is called "Gone Away"

Regards Mike

[Gareth_L]

Hello njarrold

Have you been able to get any closer to setting up an account since your post 

I'm here to help if you need it 

Gareth_L