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njarrold
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Taking over a Virgin account

Hi

I've just purchased a property and trying to find out what services are provided to the property and transfer the existing account into my name. I cannot get through on the automated phone line or via chat as I need either the telephone number or account number and I have neither of these.

Hope someone can help

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Christy_D
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Re: Taking over a Virgin account

Hi there

Let me see what I can do to help here

I will pop you a private message to take some details

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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DJ_Shadow1966
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Re: Taking over a Virgin account

Hello

You will find that you cannot take over somebodies account virginmedia do not do that, what you will have to do is take out a new contract, if the person who was there previously did not cancel their account then there will be a delay while VM discount the old account in something that is called "Gone Away"

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Gareth_L
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Re: Taking over a Virgin account

Hello njarrold

Have you been able to get any closer to setting up an account since your post 

I'm here to help if you need it 

Gareth_L

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