• 10
  • 0
  • 0
Tuning in
Message 1 of 2
Flag for a moderator

Taking new deal

Hi. My contract was ended years ago and i was wondering if i could take new deal and cancel existing contract because i saw deal offers on internet who are much cheaper at same speed that i have.



Tags (3)
0 Kudos
  • 6.46K
  • 1.01K
  • 1.6K
Very Insightful Person
Very Insightful Person
Message 2 of 2
Flag for a moderator

Re: Taking new deal

Hi darius20,

The lowest prices advertised are for New Customers, so it's very doubtful you would get the same deal. You need to have left VM for a minimum of 3 months to obtain a new customer price.

You can speak to regrades to obtain a lower price, however your best bet to get the lowest price is to speak to cancellations (thinking of leaving us)

You could try the text messaging service. Just send  a text with a description of cancellations  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, options 1,1, 4 and 4 (Thinking of leaving usbut best to call at 8am to avoid call queues


The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks

0 Kudos