I switched to Virgin in January 2020 and since then have not been able to use the TV. Simply the install kit they sent has a very short cable and does not reach the TV. Have tried calling Virgin but they don't pick up the phone because of Covid19. Tried chatting with them online and they keep asking what error message I get on my screen. I tried to explain that the cable is just not long enough and I need either a longer cable or an engineer to come to the house and move the access point however they keep transferring me to different departments and don't seem to understand what I am saying. They have been charging me for 10 months now and say my account is active yet I can't watch any TV.
Any ideas on what I should do? It is very frustrating.