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velit80
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TV

Hi Everyone, 

I switched to Virgin in January 2020 and since then have not been able to use the TV. Simply the install kit they sent has a very short cable and does not reach the TV. Have tried calling Virgin but they don't pick up the phone because of Covid19. Tried chatting with them online and they keep asking what error message I get on my screen. I tried to explain that the cable is just not long enough and I need either a longer cable or an engineer to come to the house and move the access point however they keep transferring me to different departments and don't seem to understand what I am saying. They have been charging me for 10 months now and say my account is active yet I can't watch any TV. 

Any ideas on what I should do? It is very frustrating.

Thanks,

Maria

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Roger_Gooner
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Re: TV

The simplest solution is to buy a longer HDMI cable.

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Z92
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Re: TV

They'll extend the cable for you for £99. 

Or you can extend the others cables for far less money. 

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spgray
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Re: TV

they shouldn't charge the £99 in this instance, as clearly the self install kit they sent is not suitable.
this should be a free call-out the install it properly.

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MikeRobbo
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Re: TV


@spgray wrote:
they shouldn't charge the £99 in this instance, as clearly the self install kit they sent is not suitable.
this should be a free call-out the install it properly.

I agree but 9 months is a long time to make the decision.


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spgray
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Re: TV

it's also a long time to be sitting not being able to use a service, assuming it's an accurate account of what actually happened.

covid restrictions didn't kick in until late March, so that would have been 3 months to contact virgin without such restrictions being in place.

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