Virgin Media Community

[monet208]

Hi

this issue has just appeared with a 2 year old tv

LG tv and with LG customer support I have reset the AV value several times and whilst it solves the problem it returns soon after

As a starter going to replace HDMI cable)s) as seen suggested in the forum to the same problem 

I see 2.0 cables are suggested 

thoughts please

thanks

th

[Corey_C · Accepted solution]

Thanks for your post and reaching out to the Community Forums, monet208,

Sorry to hear that you have been having audio issues with your TV. 
Our online diagnostics may be able to help with this: https://www.virginmedia.com/help/tv

Other posts on our forums indicate that changing your Dolby settings might help, see here: https://community.virginmedia.com/t5/Virgin-TV-V6/Sound-out-of-sync/m-p/3928318

Cheers,
Corey C

[monet208]

Thanks for the change Dolby to pcm

just done that on my virgin box so will see how it goes before putting the new hdmi 2.1 lead that I’ve just bought( no idea what lead I have on now but it’s a few years old

would you suggest putting the new lead on anyway?

 Thanks 

[Ashleigh_C]

If the issue persists after the change then trying the new cable may be very helpful. 

How are things looking now its been a few days since you tried this?

Thank you.

[monet208]

Thanks for asking

did the change of setting on the box to pcm as suggested and it all seems ok now

Put the new decent hdmi 2.1 cable on this morning and again sync now seems ok

david