Showing results for 
Search instead for 
Did you mean: 

TV and broad band connection issues

Tuning in

TV and broad band connection issues.

2 weeks ago had a new hub fitted and cable from pavement to house.

Engineer booked for weds but virgin have put on hold, 24hrs since and no update.



[MOD EDIT: Subject title changed for clarity]


Very Insightful Person
Very Insightful Person

If there is an area fault all current technician’s visits are held.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hey spencem875, thank you for reaching out and I am sorry to hear your visit has been on hold.

I have taken a look at side and I can see there was an outage for 3 days between the 3rd and 6th September 2022.

You should of revised a SMS about the next steps, how did you get on with this? Thanks 

Matt - Forum Team

New around here?