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TV SERVICE NEEDS ACTIVATING

I still have been unable to get hold of anyone at Virgin regarding activating TV box we got two weeks ago. Cannot get through to phone centre, text messaging help hasn't worked, no reply to online chat or email, can't even put in a complaint because the online form directs you to the call centre, which is closed!! All I need is someone to activate the service. 

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I need my TV box activated but automated phone line just says call centre closed! What do I do?

On top of that, the TV box has arrived (labelled second box, even though it is our only TV box) and now I cannot get it activated because all of the call centres are closed. All I need is for someone to activate the box. Can anyone help?? 

 

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Re: TV SERVICE NEEDS ACTIVATING

Hello, Please PM me with your account number and area reference and i will look at this for you 😊 

Thanks, Jami

Why not try our Text Messaging Service?

It’s a great way to get help with your Virgin Media services - and it's free!

Just send your query to 07533 051 809 and we’ll text you back.

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such

 


Here to help! I'm a technician helping out whilst working from home. Find out more