Virgin Media Community

[trav0407]

Currently on Gig 1 with Hub 4 and have been experiencing intermittent packet loss that worsened when upgrading to Gig 1

Had an engineer here Monday who changed the router but it made no difference, the problem persists

I'm hoping for some advice on how to proceed I have another engineer coming tomorrow morning but i'm worried I might get stuck in a loop of engineers who can't find the root cause of the issue. I will post stats below but would appreciate some advice and info from those who are more experienced with DOCSIS and it's faults

The connection is also RFoG if that makes a difference with acceptable stats

Uptime: 8h28m:58s

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	33.520599	5120 KSym/sec	64QAM	9
2	39400000	33.020599	5120 KSym/sec	64QAM	12
3	46200000	33.020599	5120 KSym/sec	64QAM	11
4	53700000	33.520599	5120 KSym/sec	64QAM	10

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	4	0
2	US_TYPE_STDMA	0	0	5	0
3	US_TYPE_STDMA	0	0	2	0
4	US_TYPE_STDMA	0	0	2	0

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	2.799999	40.366287	QAM256	25
1	139000000	4.400002	40.366287	QAM256	1
2	147000000	4.199997	40.366287	QAM256	2
3	155000000	4.000000	40.366287	QAM256	3
4	163000000	4.000000	40.366287	QAM256	4
5	171000000	4.000000	40.946209	QAM256	5
6	179000000	4.099998	40.366287	QAM256	6
7	187000000	4.199997	40.946209	QAM256	7
8	195000000	4.099998	40.366287	QAM256	8
9	203000000	4.000000	40.366287	QAM256	9
10	211000000	4.000000	40.366287	QAM256	10
11	219000000	4.000000	40.946209	QAM256	11
12	227000000	3.799999	40.946209	QAM256	12
13	235000000	3.500000	40.366287	QAM256	13
14	243000000	3.400002	40.366287	QAM256	14
15	251000000	3.200001	40.366287	QAM256	15
16	259000000	3.000000	40.946209	QAM256	16
17	267000000	2.700001	40.366287	QAM256	17
18	275000000	2.599998	40.366287	QAM256	18
19	283000000	2.400002	40.946209	QAM256	19
20	291000000	2.400002	40.366287	QAM256	20
21	299000000	2.700001	40.366287	QAM256	21
22	307000000	3.000000	40.366287	QAM256	22
23	315000000	2.799999	40.946209	QAM256	23
24	323000000	2.700001	40.366287	QAM256	24
26	339000000	2.900002	40.946209	QAM256	26
27	347000000	2.900002	40.366287	QAM256	27
28	355000000	2.599998	38.983261	QAM256	28
29	363000000	2.599998	40.366287	QAM256	29
30	371000000	2.700001	40.366287	QAM256	30
31	379000000	3.200001	40.366287	QAM256	31

 

[trav0407]

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	40.366287	0	0
1	Locked	40.366287	0	0
2	Locked	40.366287	0	0
3	Locked	40.366287	0	0
4	Locked	40.366287	0	0
5	Locked	40.946209	0	0
6	Locked	40.366287	0	0
7	Locked	40.946209	0	0
8	Locked	40.366287	0	0
9	Locked	40.366287	0	0
10	Locked	40.366287	0	0
11	Locked	40.946209	0	0
12	Locked	40.946209	0	0
13	Locked	40.366287	0	0
14	Locked	40.366287	0	0
15	Locked	40.366287	0	0
16	Locked	40.946209	0	0
17	Locked	40.366287	0	0
18	Locked	40.366287	0	0
19	Locked	40.946209	0	0
20	Locked	40.366287	0	0
21	Locked	40.366287	0	0
22	Locked	40.366287	0	0
23	Locked	40.946209	0	0
24	Locked	40.366287	0	0
26	Locked	40.946209	0	0
27	Locked	40.366287	0	0
28	Locked	38.983261	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

392

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

43

3.8

247213709

0

[Natalie_L]

Hi trac0407 

Thank you for posting to community and our apologies for the issues you have experienced. 

I can see that my colleague has assisted you via private message off the back of a separate post. 

We would be happy to continue helping you from there.

Thank you