Absolutely. Tech goes wrong sometimes.
Communinication was super poor. Very mixed answers today.
Be up within 4 hours, known issue but will be up in 4 hours, call back in 2 hours, not aware of any issues - will be no more than 3 business days.
Router will register itself, you'll need to callback to register?
I just would have loved someone to say it's being worked on we have no fix time, the activation will go ahead without further action from you.
That way I wouldn't have wasted my time calling in an attempt to resolve it.