So I managed to have a new VM Hub 3 sent out to replace my Super Hub 1.
It arrived today and I followed the instructions. The WiFi seems ok but no WAN sadly.
I ran all the usual stuff (reboots, resets, modem mode only, activation line etc.) but no change.
I spoke to a couple of people at VM and the story goes that they are upgrading some systems which were due to have completed by 2pm but sounds like it will take at least another 4-5 hours, meanwhile activation requests are backing up. The tech support guy said it may take a couple of days to get round to us so that means tethering our phones for home internet - doable but far from ideal.
Thought I'd post here to see if anyone else has had the same story, and also to say that if you're deciding l to swap routers today - I'd leave it for a couple of days!
Ah this will tie in with my situation then. Had an engineer install a new connection for me today. Hub cycling through a range of colours and actions without connecting. Activation team seem to think there is an outstanding action on the engineer who I got back in touch with. He says number of premises he's been to today are in the same situation as the 'system is down'.
I'm lucky, I'm retaining my DSL connection so have working internet. For others I imagine this is mightily frustrating...
Thanks for this - does indeed sound like the same thing. An engineer just called me to confirm - the activation system (known as "HITS" apparently) is down so will keep monitoring and if no improvement will call tomorrow.
With the benefit of hindsight, my wife is telling me I should have waited until the weekend lol 🙂