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Switching suppliers question

Apologies if this has been asked before, but I am just needing bit of help. 

I am currently with TalkTalk broadband (with calls.)

I ordered the M100 Virgin Broadband last night (£24.00 per month.) They will be installing it on the 23rd July. 

Do I have to cancel my TalkTalk broadband myself or will Virgin do this for me? The engineer will be coming out on the 23rd July, do I request TalkTalk cancel my account from the 23rd July - will this be the date my Virgin Broadband will go live?

Once I have cancelled my TalkTalk account, I am guessing my landline number will also be terminated (due to the Virgin Broadband package not including calls.) Will I still be able to access Virgin Broadband without a landline? Sorry if its a daft question, but I am not sure how this all works!

Any help would be appreciated. Thanks

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Re: Switching suppliers question

are you transferring your phone number.
If you are not taking your number then you need to cancel with talktalk.

If you are transferring the phone number you leave talktalk running and the transfer of hte number will trigger the cancalation

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Re: Switching suppliers question

Happy to help if you need anything specific to your install


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Re: Switching suppliers question

No I am not transferring my landline number (I dont recall being given this option when I placed the order for my Virgin Broadband.)

Again, sorry if this is a daft question, but given the fact I have not transferred my landline number, will Virgin broadband still work?

Also, is the installation date the same as the broadband activation date?

Thanks.

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Re: Switching suppliers question

Hello

Yes virgin broadband will still work as it doesn't use the same cabling as other suppliers, they have their own infrastructure.

Regards Mike

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Re: Switching suppliers question

Phone up Talktalk and let them know you're leaving and ask them if there's anything needed their end, but I would advise you don't set a cancellation date yet.  Wait until the VM connection is in and has been working at full contracted speed without latency or disconnection problems for a week.  With the week's overlap and your notice period at Talktalk you'll be paying both ISPs for about five weeks, but the reason for doing this is that if the VM install is pushed back (which could happen in the current situation) you've still got a working internet connection, and if there's problems with the VM performance when first connected, you have the option of not cancelling the Talktalk until they are resolved (and asking VM to credit your account for the period of any unsatisfactory service). 

Most installs go without a hitch, but for the cost of a months subscription to Talktalk you're ensuring that no matter what you won't be without a working internet connection.

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Re: Switching suppliers question

With Virgin you have 1 connection which everything goes over, broadband, TV and phone. If you had a landline it would be connected to your router. So no, you don't need a landline. 

However, I would seriously consider not cancelling your talktalk as because Virgin may do work external to your property this may be delayed. Therefore it's best to wait until Virgin it up and running before cancelling your talktalk. A months overlap is better than having no connection at all (You may even find that Virgin is worse than your current provider in some rare cases)

 

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