@mrburns78 wrote:
Hi, sorry in advance if this has been answered elsewhere! I've just placed an order for Virgin gig1 broadband and we will be switching over from Sky, but when I called Sky to give notice to cancel my contract they said not to do this as Virgin will do an 'active line takeover'.
However I was wondering if this is correct as the Virgin FAQs suggest I should in fact cancel my old contract manually? Should I call them back and insist they do cancel this separately?
Thanks for any help!
VM use their own network, not a conventional phone line, so it appears Sky are talking rubbish.
I would advise causion about cancelling Sky until you are 100% sure your VM connection is: