Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Just joined
52 Views
Message 1 of 2
Flag for a moderator

Swap to an engineer

Hi guys. New to virgin and was waiting for my quick start package as my new address has had virgin installed previously but there is no sign of the equipment needed, I am now unable to contact virgin to swap to an engineer visit. Any help? Thanks 

0 Kudos
Reply
Highlighted
  • 28
  • 6
  • 15
Forum Team (Retired)
Forum Team (Retired)
47 Views
Message 2 of 2
Flag for a moderator

Re: Swap to an engineer

Hi.

The best way to locate a virgin outlet, is to look for the external virgin box. Usually a small brown or grey box screwed to the front or side of your house, and follow cables from it to where they enter your house.

On the inside it isnt always a Virgin box, sometimes it may be an older branded box such as Cable and Wireless, or NTL, or even just a loose co-axial cable.


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply