I ordered my Virgin Media broadband last night for my new flat and booked for an engineer to come and install it because we didn't know if we could use the Quickstart Kit (I understand now that I think I just didn't get that VM itself could tell me that). Anyway, I found out this morning that the previous tenants for this flat I'm moving into did use Virgin Media and didn't need a cable installed and I'm now wishing I'd ordered the Quickstart Kit instead?
I can't call on the phone today and wanted to get this issue remedied asap so was trying to use the chat service but I've also learnt that the Virgin Media Live Chat is insufferable and you don't get anywhere with it.
Can anyone help? I want to sub out my engineer installation for a quickstart kit!