Menu
Reply
Reece11
  • 45
  • 0
  • 0
Joining in
119 Views
Message 1 of 4
Flag for a moderator

Surname spelt incorrectly on bill and on my online account.

Hi, as my subject title says. How can I get this addressed. When I originally set up my account with Virgin Media back in June 2019 I specifically told them my surname. Yet it’s been spelled incorrectly, for some reason. Also, a guy called Michael that is from Virgin Media’s sales team disconnected my phone lines. Even though I specifically told him not to. 

Now, my phone line is connected through my Superhub 3. However, I don’t think that VOIP is 100% secure. And, when I’m using my landline, there seems to be crackling at specific times.

 

0 Kudos
Reply
Reece11
  • 45
  • 0
  • 0
Joining in
69 Views
Message 2 of 4
Flag for a moderator

Re: Surname spelt incorrectly on bill and on my online account.

Bump. Any help?

0 Kudos
Reply
carl_pearce
  • 4.73K
  • 402
  • 706
Superstar
67 Views
Message 3 of 4
Flag for a moderator

Re: Surname spelt incorrectly on bill and on my online account.


@Reece11 wrote:

Bump. Any help?


It can take 5 - 10 days for a response from VM.

Bumping doesn't help.

0 Kudos
Reply
Irishdexy
  • 26
  • 5
  • 5
On our wavelength
58 Views
Message 4 of 4
Flag for a moderator

Re: Surname spelt incorrectly on bill and on my online account.

For speedier response, you are best to call Virgin Media Direct and speak to customer Services. They can change your details much easier, and it would be faster as I am certain the VM Forum Staff are busy. If it helps to call Retentions may work as they cut off part of the package that you didn't authorise, but at the end of the day, they cannot run diagnostics on your equipment etc. so bear that in mind.

The Number is 150 from your VoIP phone, so it should be fine.

0 Kudos
Reply