Superhub 5 on the way - do I need to call tech support to activate it?

[Fred66a]

Superhub 5 is on the way will be upgrading from a Superhub 2 when the agent ordered it I asked if I need to call up to activate it he said just swap them over but am sure that's not the case?? 

Don't I have to call up tech support to activate the new hub giving the Mac address etc of the new router before switching it on etc?? 

Grateful to know what the procedure is please?? This is the first time am replacing the hub for ages! 

[Tudor]

Probably it will be already activated,neut unfortunately in some cases it is not. If it does not connect the call:

Equipment activation on 0800 953 9500

[Daniel_Et]

Hi @Fred66a 👋 Thank you for your post and welcome to the Virgin Media Community 😀

Have you received the new Hub since posting and is it now up and running? 

Please pop back to us at your earliest convenience.

Thank you for your support @Tudor 👍

Regards,
Daniel

[Fred66a]

Yes got it it started on its own

[Ashleigh_C]

That's great to hear thank you @Fred66a and we are so happy that this is now working for you.

Thank you very much for letting us know and please do pop back to the forums should you need any help in the future.