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Anonymous
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Superhub 4 Upgrade woes

Hi all,

Noticed Gig1 was available in my area for only £1/mo more than my current M200 package, so decided to upgrade.

Got my Superhub 4 unit last night, replacing my Superhub 3.

Plugged it in, got a text message saying it was activated, but now I'm not getting any internet connectivity. I can connect to the router, the router shows numerous downstream & upstream channels, but I'm not getting any internet connectivity.

I've tried phoning the activation line, and the support line. The second-line support checked that they could restart my router remotely, which worked, so they can access the device.

Anyone else had similar problems upgrading to Superhub 4?

Unfortunately upgrading to Superhub 4 has de-activated my previous Superhub 3, so I can't switch back.

 

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Anonymous
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Re: Superhub 4 Upgrade woes

Status from my router:

Cable Modem Status

Item

Status

Comments

Cable Modem Status

Online

DOCSIS 3.1

Primary downstream channel

Locked

SC-QAM

Channel Overview

Downstream

Upstream

DOCSIS 3.0 channels

31

4

DOCSIS 3.1 channels

1

0

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Anonymous
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Re: Superhub 4 Upgrade woes

3.0 Downstream channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

25

331000000

10.900002

40.366287

QAM256

25

10

211000000

10.300003

38.983261

QAM256

10

11

219000000

10.400002

40.366287

QAM256

11

12

227000000

10.500000

40.366287

QAM256

12

13

235000000

10.500000

40.366287

QAM256

13

14

243000000

10.500000

40.366287

QAM256

14

15

251000000

10.300003

38.983261

QAM256

15

16

259000000

10.400002

38.983261

QAM256

16

17

267000000

10.400002

40.366287

QAM256

17

18

275000000

10.500000

40.366287

QAM256

18

19

283000000

10.000000

40.366287

QAM256

19

20

291000000

9.900002

40.366287

QAM256

20

21

299000000

10.000000

40.366287

QAM256

21

22

307000000

10.400002

40.946209

QAM256

22

23

315000000

10.699997

40.366287

QAM256

23

24

323000000

11.099998

40.366287

QAM256

24

26

339000000

11.000000

40.366287

QAM256

26

27

347000000

10.900002

40.366287

QAM256

27

28

355000000

10.699997

40.366287

QAM256

28

29

363000000

10.699997

40.366287

QAM256

29

30

371000000

10.800003

40.366287

QAM256

30

31

379000000

11.099998

40.366287

QAM256

31

32

387000000

11.199997

40.366287

QAM256

32

33

395000000

11.400002

40.366287

QAM256

33

34

403000000

11.199997

40.366287

QAM256

34

35

411000000

11.000000

40.366287

QAM256

35

36

419000000

10.900002

40.366287

QAM256

36

37

427000000

11.099998

40.366287

QAM256

37

38

435000000

11.300003

40.946209

QAM256

38

39

443000000

11.599998

40.946209

QAM256

39

40

451000000

11.599998

40.366287

QAM256

40

 

 

3.0 Downstream channels

Channel

Lock Status

RxMER (dB)

Pre RS Errors

Post RS Errors

25

Locked

0

0

0

10

Locked

895

0

0

11

Locked

3122

0

0

12

Locked

262417944

0

0

13

Locked

895

0

0

14

Locked

895

0

0

15

Locked

3122

0

0

16

Locked

3122

0

0

17

Locked

895

0

0

18

Locked

895

0

0

19

Locked

3122

0

0

20

Locked

263030404

0

0

21

Locked

895

0

0

22

Locked

895

0

0

23

Locked

3122

0

0

24

Locked

895

0

0

26

Locked

895

0

0

27

Locked

3122

0

0

28

Locked

3122

0

0

29

Locked

895

0

0

30

Locked

895

0

0

31

Locked

159971482

0

0

32

Locked

3122

0

0

33

Locked

895

0

0

34

Locked

895

0

0

35

Locked

3122

0

0

36

Locked

3122

0

0

37

Locked

895

0

0

38

Locked

895

0

0

39

Locked

158197554

0

0

40

Locked

8230510

0

0

 

 

3.1 Downstream channels

Channel

Channel Width (MHz)

FFT Type

Number of Active Subcarriers

Modulation (Active Profile)

First Active Subcarrier (Hz)

41

96

4K

1880

QAM4096

759

 

 

3.1 Downstream channels

Channel ID

Lock Status

RxMER Data (dB)

PLC Power (dBmV)

Correcteds (Active Profile)

Uncorrectables (Active Profile)

41

Locked

 

13.2

2126

0

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Anonymous
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Re: Superhub 4 Upgrade woes

3.0 Upstream channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

53700000

47.770599

5120 KSym/sec

8QAM

2

2

39400000

47.770599

5120 KSym/sec

32QAM

4

3

46200000

47.770599

5120 KSym/sec

32QAM

3

4

25800000

47.770599

5120 KSym/sec

32QAM

6

 

 

3.0 Upstream channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

US_TYPE_STDMA

0

0

0

0

2

US_TYPE_STDMA

0

0

0

0

3

US_TYPE_STDMA

0

0

0

0

4

US_TYPE_STDMA

0

0

0

0

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Anonymous
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Re: Superhub 4 Upgrade woes

General Configuration

Network access

true

Maximum Number of CPEs

1

Baseline Privacy

true

DOCSIS Mode

3.1

Config file

cmreg-vmdg640-bbt076-b.cm



Primary Downstream Service Flow

SFID

64798

Max Traffic Rate

1200000450

Max Traffic Burst

42600

Min Traffic Rate

0



Primary Upstream Service Flow

SFID

64797

Max Traffic Rate

55000270

Max Traffic Burst

42600

Min Traffic Rate

0

Max Concatenated Burst

42600

Scheduling Type

bestEffort

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Anonymous
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Re: Superhub 4 Upgrade woes

Last few log entries:

Thu 01/01/1970 00:01:173No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Thu 17/12/2020 11:14:125MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Thu 17/12/2020 11:20:413SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Thu 17/12/2020 11:20:465Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Thu 17/12/2020 11:21:056CM-STATUS message sent. Event Type Code: 23; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Thu 17/12/2020 11:24:015MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

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Anonymous
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Re: Superhub 4 Upgrade woes

Hub 4 device information

The information below shows current status of this Superhub 4. I've obfuscated my MAC addresses and IP address.

Strangely the Superhub 4 reports that it has an external IP address, but i can't ping that from other machines I have access to online (via 4G on my phone, or from my work computers). I have obfuscated the last part of my modem MAC addresses and serial numbers)

Standard specification compliant

: DOCSIS 3.1

Hardware version

: 11

Software version

: 01.02.048.09.EURO.PC20(Open Source Information)

Cable MAC address

: E4:57:40:F9:xx:xx

Cable modem serial number

: ABAP0203xxxx

System up time

: 0 days 1h:2m:58s

Network access

: Allowed

WAN IP settings

Your current Hub 4 internet settings are displayed below

MAC address

: E4:57:40:F9:xx:xx

IPv4 address

: 86.18.x.xx

Default gateway

: 86.18.x.xx

IPv4 lease time

: 6 days 8h:5m:52s

IPv4 lease expire

: 23/12/2020 20:30:52

IPv4 DNS servers

: 194.168.4.100,194.168.8.100

 

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Anonymous
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Re: Superhub 4 Upgrade woes

I've got this splitter from when I used to have a Virgin Media TV box, but it is capped off with a terminator. I've tried removing it from the equation but it makes no difference.

IMG_2348.jpeg

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Anonymous
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Re: Superhub 4 Upgrade woes

Strangely my hub reports that it has an external IP address, but i can't ping that from other machines I have access to online (via 4G on my phone, or from my work computers). I have obfuscated the last part of my modem MAC addresses and serial numbers)

Hub 4 device information

The information below shows current status of this Hub 4.

Standard specification compliant

: DOCSIS 3.1

Hardware version

: 11

Software version

: 01.02.048.09.EURO.PC20(Open Source Information)

Cable MAC address

: E4:57:40:F9:xx:xx

Cable modem serial number

: ABAP0203xxxx

System up time

: 0 days 1h:2m:58s

Network access

: Allowed

WAN IP settings

Your current Hub 4 internet settings are displayed below

MAC address

: E4:57:40:F9:xx:xx

IPv4 address

: 86.18.x.xx

Default gateway

: 86.18.x.xx

IPv4 lease time

: 6 days 8h:5m:52s

IPv4 lease expire

: 23/12/2020 20:30:52

IPv4 DNS servers

: 194.168.4.100,194.168.8.100

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Anonymous
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Message 10 of 10
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Re: Superhub 4 Upgrade woes

Gave up in the end. Cancelled my upgrade and reverted back to Superhub 3 with M200 with actually works.

Apparently my cable connection is slightly below par, meaning the Superhub 4 doesn't manage to open a Gig1 connection. Not worth trying to fix this close to Christmas!

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