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denburydays
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Superhub 4 Speed Issues

1 Gb Superhub 4 Speed Problems
Intel Wireless-AC 9560 160MHz
Realtek PCIe GbE Family Controller
When using 'samknows.com/realspeed' the 5 results are:

1 392 - 76
2 421 - 78
3 693 - 78
4 429 - 76
5 400 - 79

Have had an engineer visit who states nothing wrong with connection from hub to virgin. It must be the equipment I am using thats at fault. Told him have top end hp i5 notebook etc.

Can someone explain this correct or is their a problem with the Hub of Laptop

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jbrennand
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Message 2 of 34
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Re: Superhub 4 Speed Issues

Run the speedtest this way - should measure it accurately
_________________________

Connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).
This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot you device into windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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denburydays
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Re: Superhub 4 Speed Issues

Thanks for the reply and help.  Have done as above (I have even Factory Reset the Superhub 4) - samknow.com/realspeed results show 863 - 92.  ookla shows ping 24  download 447 upload 52

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-tony-
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Alessandro Volta
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Re: Superhub 4 Speed Issues

log into hub3/4 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

and confirm your speedtests are wired

____________________

Tony.
Ex VIP
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denburydays
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Re: Superhub 4 Speed Issues

I can confirm 'wired' and in 'router mode'.  

Have up and down stream info in html and pdf but can't seem to post in reply

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-tony-
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Alessandro Volta
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Re: Superhub 4 Speed Issues

just cut and paste the levels - if you get an error ignore it and click the post button again

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Tony.
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denburydays
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Message 7 of 34
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Re: Superhub 4 Speed Issues

Have tried a few times to upload html files but stating not allowed over20,000 characters

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denburydays
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Message 8 of 34
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Re: Superhub 4 Speed Issues

Hub 4 - DOWNSTREAM_1.jpgHub 4 - DOWNSTREAM_2.jpgHub 4 - DOWNSTREAM_3.jpgHub 4 - DOWNSTREAM_4.jpgHub 4 - UPSTREAM_1.jpg

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-tony-
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Alessandro Volta
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Message 9 of 34
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Re: Superhub 4 Speed Issues

load the info on the hub on a browser select each page - copy it and paste it here - may need more than one post but it works

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Tony.
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denburydays
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Message 10 of 34
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Re: Superhub 4 Speed Issues

Have managed  by uploading jpg's

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