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JohnBeatle
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Superhub 3, solid red light - 5mbit D/L speed

Plugged in my replacement superhub 3. Set it up in modem mode. Within 2 minutes of it booting up, the bottom LED goes solid red!! not overheating and placed in well ventilated area. Rebooted and serveral times and reset at rear using a pin. No fix!

Have attempted to call VM CS today on my mobile to discuss the issue, but after 1 hour wait, i hung up. Have messsaged using the chat but no one replies to that either!

Speed test showing <5mbit/s. D/L. Plugged my old super hub 2 in but no WAN address is being released to it. Have rebooted it. So assume it's been disabled.

Who can help @ VM?

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jbrennand
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Re: Superhub 3, solid red light - 5mbit D/L speed

In modem mode the light goes to Magenta (like your printer's ink cartridge!) . To many eyes this looks red.

If you go back to router mode - does it stay as "red" or go "white-ish"?

Post up a photo of the red/magenta light.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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