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Superhub 3 Fault

Sgt_Bilko99
On our wavelength

Hi, having a problem with the Superhub 3 that a lot of people have reported, solid red light. The hub is not in Modem mode, it is well ventilated and I have tried rebooting many times (solid red light returns). Not overly hot to touch but does slow down on wi-fi from time to time. The solution seems to be for an engineer to come out, diagnose & replace the hub.

Can a team member please message myself to arrange an engineer, thank you.

5 REPLIES 5

Beth_G
Forum Team
Forum Team

Hi Sgt_Bilko99,

Thanks for your post! I'm sorry to hear your Hub seems to be overheating. We'll be more than happy to arrange an engineer visit for you and get it checked out.

I've popped you over a private message so I can take some details. I'll chat to you further from there 😊

Beth

Thanks Beth, PM sent

Beth_G
Forum Team
Forum Team

HI Sgt_Bilko99,

Thanks for confirming the appointment time slot with me via PM.

Let us know how the visit goes and if we can help you with anything else 😊

Beth

Thanks Beth, engineer turned up this afternoon and confirmed the hub was overheating. Swapped out the hub & checked all was working as should be.

Hi Sgt_Bilko99,

Thanks so much for the update, I'm really pleased to hear the Hub has been swapped out for you.

Let us know if you need anything else!

Beth