3 weeks ago
hi, we have been putting up with the issues for at least a year and we are really struggling now, the modem is really old and needs resetting every day/every other day, how do we go about getting a replacement?
You could try ordering a replacement here https://www.virginmedia.com/shop/hub-swap
thanks. Just tried that link but we get a message that we can't order this online
You will need to call or wait here for a few days and wait for a staff member to place the order for you.