SuperHub 3 Red Light

[Ianh07]

Hi,

My SuperHub 3 has changed to have a solid red light on.

I have rebooted several times and now reset the device, but still the same solid red light. 

Can someone help pass to engineering or with sending a replacement please.

Thanks

Ian

[Adri_G · Accepted solution]

Hey Ianh07, thanks for posting on our forum page with this issue today.~

We're sorry to hear of the red light on your hub being persistent, we'd love to help out with this.
Before we proceed to more checks, could you please check and let us know if your router is currently on modem mode as the light on the hub turns red in this case?
Also, are you currently using any 3rd party equipment (router) and how has this affected your broadband services in case there's an impact to that too?

Let us know of the above, happy to further assist with this.

[Ianh07]

Hi Adri, thanks for your reply and info.

We seem to be working now, I reset the SH3, then once working moved it back to modem mode and all seems OK.

The red light is on, which as you say must be for modem mode and not necessarily an issue.

I will keep an eye on it tomorrow and then mark this as resolved if all good.

Thanks, Ian

[Tom_W1]

Hi @Ianh07 thanks a lot for your reply.

Great to hear that things have been resolved for you! If you do need any further help since your post on Wednesday night here, please don't hestiate to let us know.

Many thanks