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mejinks
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Message 1 of 12
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Super slow

Over Christmas, I noticed a heck of a lot of packet loss on my connection.  A few reboots later and it was all well.

Today I am getting varying speeds from 3 - 8mb on my 200mbps connection and lots of packet loss.  I run the less than useful checker that tells me that there is a way to improve my wifi.  Im not using Wifi!  The service checker NEVER admits a fault, but clearly there is.  There is NO WAY I am ringing the service desk as I am STILL waiting for a call back from black friday.

Im in area 25.  Please help as its impacting my ability to work from home.

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Andrew-G
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Message 2 of 12
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Re: Super slow

Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  All we need is the contents of the three titled Downstream, Upstream, Network log, which you'll need to post as text, not screenshots.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

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mejinks
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Re: Super slow

Trying to post, but even clicking on the post button a second time isn't working.  Par for the course with my connection lol

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mejinks
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Re: Super slow

I will try one page at a time:

Downstream

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000-6.437256 qam25
2203000000-7.937256 qam9
3211000000-7.238256 qam10
4219000000-738256 qam11
5227000000-6.737256 qam12
6235000000-9.237256 qam13
7243000000-9.737256 qam14
8251000000-9.537256 qam15
9259000000-837256 qam16
10267000000-6.537256 qam17
11275000000-6.937256 qam18
12283000000-8.237256 qam19
13291000000-9.937256 qam20
14299000000-9.437256 qam21
15307000000-937256 qam22
16315000000-6.537256 qam23
17323000000-6.238256 qam24
18371000000-6.937256 qam26
19379000000-6.737256 qam27
20387000000-7.238256 qam28
21395000000-937256 qam29
22403000000-8.537256 qam30
23411000000-8.737256 qam31
24419000000-7.238256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.3642362309854
2Locked37.6491664538361
3Locked38.6585495382570
4Locked38.6525987467783
5Locked37.3541592495787
6Locked37.3447499648250
7Locked37.6535463473101
8Locked37.3559641455775
9Locked37.6671644306604
10Locked37.6689718280022
11Locked37.3564373402667
12Locked37.3600407373356
13Locked37.3529875485913
14Locked37590602413792
15Locked37.3521225486853
16Locked37.3647895305495
17Locked38.2550265422461
18Locked37.3562150407665
19Locked37.6522231451670
20Locked38.6567978403753
21Locked37.6495906514279
22Locked37.6615871379664
23Locked37.6547266473693
24Locked38.6744043216426
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mejinks
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Re: Super slow

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000051512064 qam5
23940000051512064 qam4
34620000051512064 qam3
45370000051512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0050
2ATDMA0000
3ATDMA0000
4ATDMA0033
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mejinks
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Message 6 of 12
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Re: Super slow

Network LogTime Priority Description
30/12/2020 12:11:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 12:11:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 12:10:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 12:10:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 12:10:50Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 12:09:29criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 12:07:0Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 12:07:0criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 12:06:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 12:06:30criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 12:06:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 12:06:0criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 12:01:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 12:01:25Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 12:01:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 12:01:14Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 12:01:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 12:01:11Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 12:01:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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mejinks
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Message 7 of 12
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Re: Super slow

Speedtests are up to 16Mb now

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MikeRobbo
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Message 8 of 12
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Re: Super slow

Your Downstream Power Levels are all too low and your Upstream Power Levels are maxed out.

This will need an engineer to put right.

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 10 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000-6.437256 qam25
2203000000-7.937256 qam9
3211000000-7.238256 qam10
4219000000-738256 qam11
5227000000-6.737256 qam12
6235000000-9.237256 qam13
7243000000-9.737256 qam14
8251000000-9.537256 qam15
9259000000-837256 qam16
10267000000-6.537256 qam17
11275000000-6.937256 qam18
12283000000-8.237256 qam19
13291000000-9.937256 qam20
14299000000-9.437256 qam21
15307000000-937256 qam22
16315000000-6.537256 qam23
17323000000-6.238256 qam24
18371000000-6.937256 qam26
19379000000-6.737256 qam27
20387000000-7.238256 qam28
21395000000-937256 qam29
22403000000-8.537256 qam30
23411000000-8.737256 qam31
24419000000-7.238256 qam32

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000051512064 qam5
23940000051512064 qam4
34620000051512064 qam3
45370000051512064 qam2

*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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mejinks
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Message 9 of 12
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Re: Super slow

That would be really funny if I hadn't been trying for THREE YEARS to get them to come out and fix it. The last time they came out, they identified that the box on the outside wall needs changing, so they cut all the connections meaning I had no connection and then disappeared. I had to go out myself and reterminate their work so that I could get internet after the third day. Box is still broken and letting in water.

They also thought that they could fix the issue by sending an engineer who took my modem. Then never came back. The fact that its been working absolutely fine confuses me if the power levels are too low on one side and too high on the other. I'm guessing that someone complained and they swapped me over to move the issue around?
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Adduxi
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Re: Super slow


@mejinks wrote:
<snip>  The fact that its been working absolutely fine confuses me if the power levels are too low on one side and too high on the other. I'm guessing that someone complained and they swapped me over to move the issue around?

I have had this happen to me, only the other way around.  Well balanced power levels until they mysteriously jumped up!.. Luckily I have a stock of FPA's and sorted it out.  I guess the engineers move the tap points around when they need a quick fix at the Cab.  

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