Virgin Media Community

[TIM_T]

I am having an issue with the connection between my new super hub 4 and my Sky Q box dropping and then will not reconnect for a day or so, or connecting and then dropping and then connecting and then dropping again every few minutes.

I also recently got the message on my tv screen from a sky mini box which said the router is not issuing ip addresses.

I’ve done the usual numerous hub reboots and reset of the Sky box connection but the problem persists.

i see other people appear to have had similar issues, is there a solution that can be applied.

Thanks

[lotharmat]

Apparently this is known issue and has been discussed on the Sky forums

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-boxes-keep-disconnecting-from-network/td-p/3064804

[Tudor]

One solution in that Sky post was to give the Sky box a fixed IP address, worth a try. By fixed, I mean fixed in device, not a pseudo fixed address by doing a reserved IP address in your router/hub.

[Adduxi]

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@Tudor wrote:

One solution in that Sky post was to give the Sky box a fixed IP address, worth a try. By fixed, I mean fixed in device, not a pseudo fixed address by doing a reserved IP address in your router/hub.

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Yes, looks like the best solution is a wired connection to the main Sky Q box, along with a static IP address (outside the Hub's DHCP scope).  The Sky users imply the mini's run from the main Sky Q via a separate "sky mesh" wifi ?