Menu
Reply
gpedlar
  • 1
  • 0
  • 1
Just joined
703 Views
Message 1 of 7
Flag for a moderator

Super hub 3 compatibility with HP Printers

The super hub 3 will not allow a hp 2600 or 2700 series printer to join the network. We are joining the 2.4 ghz network as we know that this is the only band that the prnters are compatible with. After many sessions on the phone with HP we have narrowed it down to the superhub as not being ccompatible. Are there any settings to change to connect them?

Thanks in advance

goslow
  • 3.16K
  • 453
  • 1.18K
Wise owl
696 Views
Message 2 of 7
Flag for a moderator

Re: Super hub 3 compatibility with HP Printers

Have you tried splitting the 2.4GHz and 5GHz wireless by giving them two separate SSID names?

Also, when you are doing the initial printer setup/config, I have found in the past that downloading the full HP driver/utility software to a laptop then doing the first setup config of the printer via a USB connection and entering the wireless info that way gave the best chance of making a connection.

0 Kudos
Reply
newapollo
  • 12.16K
  • 1.63K
  • 3.71K
Very Insightful Person
Very Insightful Person
681 Views
Message 3 of 7
Flag for a moderator

Re: Super hub 3 compatibility with HP Printers

Hi gpedlar, 

Have you tried connecting the printer with a usb cable? I did that with my Deskjet 2542 before I could set it up wirelessly.

There's a youtube. video  showing how to set up the 2600 using your phone app 

Also instructions and a download link for the app here >  https://www.hpsmart.com/us/en 

You should also make sure you have up to date device drivers.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
0 Kudos
Reply
Tudor
  • 11.6K
  • 897
  • 2.29K
Very Insightful Person
Very Insightful Person
654 Views
Message 4 of 7
Flag for a moderator

Re: Super hub 3 compatibility with HP Printers

I know from experience that some HP printers are susceptible to having both WiFi bands on one SSID. You must split the bands.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos
Reply
Travis_M
  • 3.3K
  • 114
  • 244
Forum Team
Forum Team
578 Views
Message 5 of 7
Flag for a moderator

Re: Super hub 3 compatibility with HP Printers

Hi @gpedlar

 

Thanks for posting on our community forum!

 

Have you managed to get the printer working as of yet? I'd suggest looking upon the advice from the very helpful @newapollo 🙂

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
fairycake
  • 1
  • 0
  • 0
Joining in
476 Views
Message 6 of 7
Flag for a moderator

Re: Super hub 3 compatibility with HP Printers

Thank you for this. I have practically had a nervous breakdown trying to connect and thought I was going mad lol
0 Kudos
Reply
Paul_DN
  • 8.79K
  • 458
  • 904
Forum Team
Forum Team
458 Views
Message 7 of 7
Flag for a moderator

Re: Super hub 3 compatibility with HP Printers

Hi fairycake,

 

Thanks for coming back to us, have you managed to get this working now following the great advice from @newapollo?

 

Regards

 

Paul.

 

 

0 Kudos
Reply