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Super-Hub Relocation Help

Hi guys,

following home improvements, I now need to move the Super Hub to a different room, please advise.

 

Thanks

A

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Re: Super-Hub Relocation Help

Call it in - a VM engineer needs to come out to do this so they are using the correct spec cables, connectors, etc and rebalance all of the power levels.

There will be a £99 non-fault call out charge

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Super-Hub Relocation Help

Hi John, 

ah, ok, call 150 and "call it in" that way?

thanks

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Re: Super-Hub Relocation Help

Yep - calling at 08.00 gives you the best chance of getting through more quickly

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Super-Hub Relocation Help

Hi ademcg_1

 

Thanks for posting and apologies for the delayed reply.

 

I can see you've spoke to the team since posting and we're sending you an engineer. Let us know how the visit goes

 

Kind regards,

John_GS
Forum Team

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