I joined Virgin media last week friday and got sent a quick start package since the property I rented had a connection fitted before. I installed the router and got online ok, the thing is pretty much every day at seemingly random times (I haven't been able to establish a pattern yet) I get high ping and packet loss for periods of times between 10 to 45 minutes, the rest of the time it works ok. I noticed the wall socket I have is a bit loose from the wall and the plastic is partially broken, I have no way to open it to try and fix it and I think I might need an engineer visit for this.
There are no local issues on my area, either on the website or the phone number I saw some people suggest on other threads. Here are my BQM, downstream, upstream and I will follow up with logs: