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grelak
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Sudden Packet loss and ping on new connection

Hello,

I joined Virgin media last week friday and got sent a quick start package since the property I rented had a connection fitted before. I installed the router and got online ok, the thing is pretty much every day at seemingly random times (I haven't been able to establish a pattern yet) I get high ping and packet loss for periods of times between 10 to 45 minutes, the rest of the time it works ok. I noticed the wall socket I have is a bit loose from the wall and the plastic is partially broken, I have no way to open it to try and fix it and I think I might need an engineer visit for this.

There are no local issues on my area, either on the website or the phone number I saw some people suggest on other threads. Here are my BQM, downstream, upstream and I will follow up with logs:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/fa99075083d1bdcf3b2893694b09dcd971... 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1419000000-0.738256 qam32
22030000001.440256 qam9
32110000001.238256 qam10
42190000000.738256 qam11
5227000000-0.238256 qam12
6235000000040256 qam13
72430000000.538256 qam14
82510000000.738256 qam15
92590000000.438256 qam16
102670000000.438256 qam17
112750000000.738256 qam18
12283000000-0.538256 qam19
13291000000038256 qam20
14299000000038256 qam21
15307000000-1.538256 qam22
16315000000-1.938256 qam23
17323000000-1.438256 qam24
18363000000-2.238256 qam25
19371000000-2.538256 qam26
20379000000-238256 qam27
21387000000-1.738256 qam28
22395000000-3.438256 qam29
23403000000-2.738256 qam30
24411000000-138256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9130
2Locked40.3240
3Locked38.650
4Locked38.940
5Locked38.61120
6Locked40.360
7Locked38.960
8Locked38.63000
9Locked38.640
10Locked38.950
11Locked38.9160
12Locked38.900
13Locked38.900
14Locked38.640
15Locked38.950
16Locked38.6490
17Locked38.9290
18Locked38.93220
19Locked38.660
20Locked38.660
21Locked38.970
22Locked38.920
23Locked38.600
24Locked38.6250

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1326000214.675512064 qam13
2393999864.675512064 qam12
3461999984.675512064 qam11
4536999834.675512064 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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